Administrative Assistant II, Temporary Classified – High School Programs

This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

• Completed bachelor’s degree from a regionally accredited institution OR completed associate’s degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
• Demonstrated experience with Microsoft Office Suite and electronic file management.
• Understanding of the challenges community college students face and related retention strategies.

• Ability to read, write, and speak fluent Spanish.
• Experience in higher education administrative services, academic advising, admissions counseling, student support services, or student retention.
• Experience with higher education technology platforms and ability to work with evolving technology to meet student and staff needs.
• Experience providing excellent customer service in an education or business setting.
• Experience working with Banner and EAB Navigate, or similar Student Information Systems.
• Demonstrated ability to work with underrepresented populations with efforts to close the achievement gap.

Applications accepted until position is filled. This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

Prior submission of application materials will not be considered.

• Provide direct service to students to determine their needs, immediate solution or referral to the appropriate person or department.
• Make appropriate referrals to other college student services areas in support of students’ academic and personal needs.
• Document student interactions in accordance with department and institution policies in support of accountability and program assessment.
• Ensure relevant information is up to date; including but not limited to new programs and course changes; important dates; college-wide initiatives; transfer requirements and options.
• Maintain training to use the most up-to-date versions of software programs used in the High School Programs office.
• Troubleshoot hardware and software department issues, notifying ITSS as appropriate.
• Collaborate with internal and external partners to provide equity based, culturally competent, efficient, and fair services.
• Promote a work environment that provides the highest standard in customer service to students, faculty, staff, and community members.
• Utilize knowledge of academic advising procedures and policies; advising information resources; and college’s instructional programs.
• Lift student hold as appropriate and assist students with class schedule adjustments.
• Use Banner student information system to access student records and update student information.
• Utilize student records systems to gather information and documents student interactions in accordance with department and institution policies in support of accountability and program assessment.
• Respond to general student inquiries and make appropriate referrals to advising teams or other college student services areas in support of students’ academic and personal needs.
• Assist with special events, follow-up, and other service initiatives.
• Supports continuous assessment and improvement of processes affecting student retention and success metrics.